Ohana Online Support

Getting Support and Answers

There are numerous ways to get support for your questions and technical problems. The first place to look for answers for all your questions would be to take a look at our "Frequently Asked Questions" Section. Our FAQ section is updated on a regular basis and will answer most of your questions 75% of the time. If you still have questions after reading the FAQ you can always open up a support ticket using our ticketing system, or contact us through ICQ if we are online. Opened tickets are normally replied back too within 2-4 hours of the ticket being opened. In addition, you can also contact us through our support email at support@ohanaonline.com.
Please read the below sections to become familiar with ways you can contact us for support:

support TICKET SYSTEM

Ohana Online Ticket System
If you are a current customer and are having any type of technical issues the quickest way to get a response back is to open up a trouble ticket in our ticket system. To open up a ticket please go to:
http://www.ohanaonline.biz/ticketsystem/

Our ticket system is monitored continuously during regular business hours Monday to Friday 9-5 HST, and intermittently during off-hours and weekends.

• Fast Response
• Off-hours support
• Online problem tracking
• Email response tracking
• Easy to use
• SLA's

If you are a new or potential customer please use our contact page to find the correct contact information.

frequently asked questions

Have Questions?
Our extensive FAQ section can answer about 75% of the questions you may have. If you still have questions after going through our FAQ section feel free to send us your questions using our CONTACT page.

Help Us Expand our FAQ
If you can't find an answer to a question you may have feel free to send it to us so that we can add it to our FAQ Section. We are committed to providing the best service possible with your help.

go to our faq section

support contact information

How to get in Contact with Us
There are numerous ways in which you can get in contact with us online. We suggest you go through our CONTACT page as the primary method of getting in touch with us. Using our Contact Page you can get in touch with us through the following methods:

• Live Chat Support
• Contact Form
• Email
• Trouble Ticket System
• ICQ
• Snail Mail